Answered By: Kelli Hines
Last Updated: Aug 10, 2021     Views: 559

For Mac

  1. Remove the program from your computer. Drag EndNote to the trash and empty the trash.
  2. Close all browsers
  3. Open a browser that is NOT SAFARI. 
  4. In the NON-SAFARI browser, click on this link:
  5. Click to download the most current version for Mac.
  6. Unzip the EndNote installation package before you run the installation file, otherwise you will be asked for a product key.
  7. When you download EndNote make sure you save the file to your computer. EndNote is saved to your computer as a zipped package (
  8. Right click on the package and select the "Extract all" option. (See image under "Links & Files" below) This will create a new folder called Endnote20.
  9. Inside the new folder will be an installation file (EN20Inst.msi) and a license file. Run the installation file from the new folder.


For Windows 

  1. Uninstall EndNote from you computer
  2. Then go to and download the program again
  3. Click on the EndNote20_Windows installer zip file
  4. A screen should appear with a tab in the top Ribbon that says Extract - Compressed Folder Tools. (See image "Links & Files" below) Double click on Extract all in that ribbon. This should download the software without asking for a product key.

If you have already downloaded EndNote twice, contact to have your download count reset.